Workforce Management
Consultancy and
Software

I have worked with Colin intermittently over the last 12 years in various roles, most recently in a six month contract to implement a WFM tool at a large contact centre. Colin has the rare ability to straddle across technical and operational issues; he understands implicitly the mechanics of a successful WFM function, across processes, people and software. He has experience across many different organisations, proving his skill set and knowledge is transferable and valuable. I have worked with many people across the contact centre spectrum and Colin is someone who stands out amongst his peers and whose opinion I value and I know I will continue to work with in the future.

Having worked with Colin before, I knew that when we engaged Planning Community to deliver some training / consultancy, it would go well; and I wasn't disappointed. Colin spent a couple of days with people of varying abilities / experience and brought them to a fantastic position of being able to understand technically what steps to take, shared tips and advice, ensured understanding of the pitfalls and the things not to do, and enabled delivery of the actual work required, all within the two day session. Colin's ability to convey his wisdom in an assured, relaxed, yet productive manner, coupled with considered preparation and comprehensive supporting documentation, ensures the training and support he delivers equips people with what they need - a level of delivery that can only be achieved by somebody with his deep knowledge and his years of experience in Contact Centres. There are plenty of "experts" (many self appointed) in the contact centre industry, but Colin is the real deal and I have no hesitation in thoroughly recommending him and Planning Community to anyone.